Account and booking details
We may collect your name, phone number, email address, pickup city, booking dates, selected vehicle type, and trip preferences when you contact us, submit a form, or place a booking request.
Legal
Privacy policy for customer and booking information.
This privacy policy explains how Goluxdrivee collects, uses, stores, shares, and protects customer information connected with bookings, support, communications, verification, payments, and future app-based services.
Information collected
What we may collect from customers and visitors.
Verification and compliance data
We may collect driving license details, government-issued identification, address information, payment references, and other verification documents required to confirm identity, reduce fraud risk, and comply with applicable law or insurer requirements.
Technical and usage data
When you use our website or future mobile app, we may receive device details, browser information, approximate location, cookies, IP address, referral pages, and interactions that help us understand performance, prevent misuse, and improve the service.
How information is used
Why we process customer information.
Booking and support
We use your information to confirm bookings, arrange pickup and return, share trip updates, send payment or refund information, respond to WhatsApp inquiries, and assist with breakdowns, accidents, or customer complaints.
Safety and fraud prevention
Information may be used to verify driver eligibility, detect fraud, protect vehicles, review incidents, process fines or damage claims, and maintain a safe and compliant rental platform for all customers.
Service improvement and communication
We may use information to improve our website, customer experience, pricing communication, app launch updates, and service quality. We may also send transactional messages related to a booking, while promotional communication will be limited and can be opted out of.
Sharing, retention, and choices
How data may be shared, stored, and managed.
Sharing with service partners
We may share relevant information with payment processors, verification providers, insurers, roadside assistance teams, technology vendors, and legal or regulatory authorities when reasonably necessary to operate the rental service or comply with law.
Storage and retention
We keep information for as long as reasonably required for bookings, support, legal compliance, accounting, dispute handling, and fraud prevention. Some records may be retained for longer when required by law or claims handling processes.
Your rights and contact
You may contact us to update your contact details, request correction of inaccurate information, or opt out of non-essential marketing communication. For privacy-related requests, please write to contact@goluxdrivee.com or call +91 90511 34683.